Press Release


Homeland Security Transportation Security Subcommittee to Hold Hearing on TSA Customer Service; Pistole to Testify

Media Contact: (202) 226-8417

Washington, D.C. – The Homeland Security Subcommittee on Transportation Security, chaired by Rep. Mike Rogers (R-AL), will hold a hearing entitled “TSA's Efforts to Fix Its Poor Customer Service Reputation and Become a Leaner, Smarter Agency” tomorrow at 10 a.m. in 311 Cannon House Office Building.

At tomorrow’s hearing, Members will have the opportunity to hear directly from TSA Administrator John Pistole on the efforts being taken to provide security for travelers while improving TSA’s customer service and rebuilding the public trust.

Among other issues, the hearing will examine the recent customer service initiatives that TSA has implemented including TSA Cares, a toll-free information hotline for travelers with disabilities and medical conditions, and new risk-based screening procedures for children and elderly passengers.

The Committee on Homeland Security has sole jurisdiction over all Transportation Security Administration (TSA) security matters, including the security of passengers and cargo within the U.S. aviation system.

Rogers said: “Through years of high profile mistakes and poor public communications, TSA has become one of the most disliked agencies in the Federal Government. Many Americans have a guttural response when they encounter TSA while traveling. Given the importance of securing our Nation’s airports and other transportation systems from terrorist attack, it is essential that TSA rebuild its trust and image with the American people. This hearing will provide an opportunity for TSA Administrator John Pistole to describe his efforts to fix TSA.  I firmly believe that TSA must become a leaner, smarter agency in order to improve its overall relationship with the flying public while continuing to perform its mission.”

WHAT:       Subcommittee Hearing on “TSA's Efforts to Fix Its Poor Customer Service Reputation and Become a Leaner, Smarter Agency”

WHEN:       10 a.m., Thursday, June 7, 2012

WHERE:     311 Cannon House Office Building

**Live video feed will be available HERE

Opening statements, witness testimony, and the live video feed will be available HERE.

Witness List:

The Honorable John S. Pistole
Transportation Security Administration
U.S. Department of Homeland Security